We guarantee that all products we sell are brand new, genuine and free of damage. If an error is made with your order on behalf of www.SiberianPineNutOil.org, we will correct it at no charge to you, using Express Shipping. Please be 100% certain in your purchase: after the purchase is made all items are non-returnable and all payments are non-refundable. We apologize, but we do not accept returns. Your order is 100% insured (view our insurance policy), and if it is damaged in transit, we will send you a replacement once our insurance claim is satisfied by the Postal Service.